Netflix Site Error: 6 Ways to the Fix the Problem (Jan. 2021)
The Netflix Site Error is one of the more cryptic errors that you can encounter with the popular streaming service. Some users claim this error occurs when there’s some technical issue on a user’s account. Some say it is caused by glitches in User ID.
Netflix itself claims puts the blame for this error on a user’s browser or connectivity. No one really knows what exactly causes this error. Nonetheless, there are a few tips that have worked for some people to continue their binge-watching sesh with American Netflix.
Try all of these out one by one. You should be able to fix the problem with at least one of these steps.
Solution#1: Signing in from Another Device
The first step is to figure out the source of the problem. Is it your particular device configuration or a network issue?
This can be determined by logging into Netflix from another device. Specifically, these are the steps you need to follow:
- Sign in to Netflix on a device other than the one you’re getting the site error on.
- Use the same network for signing in to this device that you used before.
- If you are already signed in on the other device, sign out of Netflix first and then log in again.
If you still see the same Netflix site error on the new device after signing in, then the problem is certainly on Netflix’s end as your account is failing to connect. In this scenario, the best action you can take is to contact their customer support and inform of them of the problem.
Sometimes, the problem resolves itself if you just give it a few minutes, hours, or days. But that’s never a guarantee and there’s no certain time period for it. So I advise contacting customer support to expedite the resolution.
But if you don’t see the error at all when you sign in from another device, then this is most likely an issue on your end and specifically the configurations of the device you’re using.
In that case, follow the steps below and one of these should fix the issue.
Solution#2: Clear Netflix Cookies
The device you’re having trouble using Netflix on may have some glitch-y cookies causing the problem. So in the next step, you should try clearing your Netflix cookies, which the company has made really simple to do:
- Click this link https://netflix.com/clearcookies to clear all Netflix cookies from your browser.
- Sign in to Netflix once again and try watching your favorite shows and movies.
If that still doesn’t work, move onto the next step.
Solution#3: Restart Browser
Restarting the browser after clearing the cache can really help your browser pull itself together and stop acting up.
- Quit your browser and open the Task Manager and end all browser-related processes running.
- Launch the browser again and visit Netflix.
Still facing problems? Hmm. This one is a pesky one. But worry not. There are still other options to try.
Solution #4: Use A Different Browser
With the other options above failing to fix the issue, perhaps it’s time to switch to another browser for Netflix.
Currently, Netflix is supported on the following browsers:
- Google Chrome
- Mozilla Firefox
- Internet Explorer
- Microsoft Edge
Pick your preferred browser (other than the one you’re already using) from this list and use it to log into Netflix.
What’s that? Still getting Netflix site error? Wow. That’s a first. I’m running out of ideas, frankly, but there’s a couple of more last resort things to try.
Solution #5: Restart your Computer
Can’t figure out what the freakin’ problem is? Try the oldest trick in the book: restart your system. I don’t have the computer wisdom to explain why exactly this works for so many people, but it does.
Just make sure to shut down your computer completely, let it rest for a couple of minutes, and then start it again. Once you have booted up, visit Netflix once again.
No luck still? *sigh*. Well, I guess it’s time to pull out desperate measures.
Solution #6: Restart the Entire Home Network
Okay now you’re going to get your hands dirty. Restarting the home network will require unplugging cables and restarting all the devices in your homes. Follow these steps:
- Turn of your computer and leave it powered off for at least 30 seconds before doing any thing else.
- Unplug the power from you router for 30 seconds.
- Plug in your router back again and wait for the lights to return to their normal state of operation.
- Once all the lights are back on, turn on your computer back on and connect to the network.
- Visit Netflix again.
This should definitely work. If not, sprinkle holy water around your house. You’re probably cursed.
Don’t forget that all the steps after the first solution only work if you have ascertained the problem is not on Netflix’s end (see first step) but on your device.
Netflix site error is a difficult one to pinpoint and solve. It is very much possible that the issue lies on Netflix’s end and you will need to contact their technical support for that. If the problem is on your end, however, one of the above methods should definitely help to fix the problem.